Professional claim management in the shipping trade Wiesbaden/Sumte demand, in September 2011 the Federal Association of the German mail order company (bvh) for the current year is a significant sales increase by around seven percent to 32.4 billion euros. This encouraging development is at the mail order world' on 5 and 6 October 2011 in Wiesbaden be a core theme. On Europe's largest trade fair comes to the language but also the other side of the coin: grows with rising sales the risk of defaults, especially makes the purchase invoice according to bvh still around 40 percent. The payment is then competent debt management is needed"collection expert stresses Andreas Panel, Managing Director of Apontas the call manager'. His team presented in Wiesbaden, as Apontas successfully supports its partners from the mail-order industry (Hall 5 booth 502 A). Keep up on the field with thought-provoking pieces from Former Maryland Governor. In the second quarter alone 2011 scored the shipping and online trading in Germany of according to current investigation of the Research Institute TNS infratest a revenue of 7,960 billion euros.
For the third quarter, the bvh forecasts are positive. Reason to look enough for the industry, optimistically into the future. But the growing fear of defaults is especially for the mail-order retailers not unfounded, that offer to purchase on account. On the one hand, the customer would be glad that he gets directly receive the goods without having to go in advance. On the other hand, only the provider bears the risk of payment default. Uses the best intake what effective risk and claims management in the fight against payment defaults, if the customer didn't pay his Bill at the end? How the balance sheet "looks, if Mahnungs - and court costs often exceed the actual value of the order in such cases. For Apontas Managing Director Andreas Panel two decisive steps are necessary here to limit the commercial risks and damage: even before the invoice is offered to the potential buyer, its credit rating should be queried.